Terms and Conditions
Effective Date: January 1, 2025
Welcome to USA Mobile. These Terms and Conditions (“Terms”) govern your access to and use of the USA Mobile website (“usamobile.com”), products, and services (collectively, “Services”). By using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
1. About USA Mobile
USA Mobile is a Mobile Virtual Network Operator (MVNO) powered by the AT&T network. Our Services provide reliable mobile connectivity and additional benefits, including sweepstakes and charitable giving programs.
2. Eligibility
To use USA Mobile Services, you must:
- Be at least 18 years old or the age of majority in your jurisdiction.
- Provide accurate and complete registration information.
- Agree to comply with these Terms and all applicable laws.
3. Service Agreement
a. Service Availability:
USA Mobile relies on the AT&T network to provide coverage. While we strive for seamless service, coverage may vary due to factors such as location, network capacity, and device compatibility. Check coverage at usamobile.com/coverage.
b. Service Limitations:
- USA Mobile does not guarantee uninterrupted or error-free service.
- Services may be affected by maintenance, technical issues, or third-party disruptions.
c. Device Compatibility:
Users are responsible for ensuring their device is compatible with USA Mobile Services. Visit usamobile.com/devices for more information.
4. Billing and Payments
a. Prepaid Plans:
All plans are prepaid and must be paid in advance. Payments are non-refundable unless otherwise stated.
b. Charges:
You are responsible for all charges associated with your account, including taxes, regulatory fees, and overages, if applicable.
c. Auto-Renewal:
Your plan will renew automatically unless canceled through your account at usamobile.com/account.
5. Sweepstakes and Rewards
a. Eligibility:
Sweepstakes are available to active USA Mobile customers in good standing. Additional terms for sweepstakes are outlined at usamobile.com/sweepstakes-terms.
b. Prizes:
Prizes include bill credits, gift cards, discounts, and other rewards. Prizes are non-transferable and subject to availability.
6. Charitable Contributions
A portion of each bill supports charities. Customers can select a charity during checkout. For a list of partner charities, visit usamobile.com/gives-back.
7. Acceptable Use Policy
You agree to use USA Mobile Services lawfully and not to:
- Engage in fraudulent, abusive, or illegal activity.
- Resell Services without authorization.
- Interfere with or disrupt network operations.
8. Privacy Policy
Your use of the Services is governed by our Privacy Policy, available at usamobile.com/privacy-policy. By using our Services, you consent to the collection and use of your information as described therein.
9. Limitation of Liability
USA Mobile is not liable for:
- Indirect, incidental, or consequential damages arising from the use of Services.
- Service interruptions, delays, or errors beyond our control.
- Unauthorized access to your account.
10. Dispute Resolution
a. Arbitration Agreement:
All disputes arising from these Terms or Services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
b. Governing Law:
These Terms are governed by the laws of the state in which USA Mobile operates, without regard to conflict of law principles.
11. Termination
USA Mobile reserves the right to terminate or suspend your account at any time for violations of these Terms, non-payment, or misuse of Services.
12. Contact Information
For support or inquiries:
- Customer Support: [email protected]
- Legal Notices: [email protected]
13. Changes to Terms
USA Mobile reserves the right to update these Terms at any time. Changes will be posted at usamobile.com/terms, and your continued use of the Services constitutes acceptance of the updated Terms.
By using USA Mobile Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
